CTC-SRS01 Intelligent Recording Management System
Overview
- All-round Call Recording and Unified Management Platform
- A combination of technologies including speech-to-text, automatic classification, and semantic understanding to provide efficient support for business analysis and security compliance.
- Real-time aggregation of recording files, text transcription, content clustering, and trend analysis
- Data reports and visual graphics output
Key Features
Real-Time Synchronization
- Call recordings/files are transmitted to the server in real time, enabling device and server (N+1) backup
Centralized Management
- All recording records can be queried and dispatched centrally; supports viewing of hard disk status, port status, concurrency levels, alerts, etc.
Hybrid Query
- Supports multi-condition search by device/contact/time/keyword
Statistical Analysis
- Customizable statistics and chart visualization for analyzing total call volume, duration, keyword clustering, and more
Core Parameters
- Recording & Dispatch: Expandable to 8/16/32/64 channels for simultaneous recording as needed
- Voice Codecs: G.711 / G.723 / G.729, etc.
- Management: Web-based management platform with multi-level account permissions
- Storage: Local or NAS, automatic archiving, RAID support
Typical Applications
- Dispatch Center: Automatically records each call process for post-analysis and compliance audits;
- Customer Service & Hotline: Enables historical tracking and complaint management based on customer call content;
- Data Visualization: Provides voice transcripts/performance reports for call management personnel.