CTC-VRS01 Audio Video Screen Recording System
Overview
- Next-generation real-time audio, video, and screen recording monitoring system
- Comprehensive recording and centralized management of dispatchers' voice, video, and computer screen operations
- Synchronized playback of audio, video, and screen recordings with indexed operational behavior logs and analysis
- Traceable, alert-enabled, and fully manageable all-round monitoring
Key Features
Call Recording
- Capable of recording the entire internal/external call process, saved as searchable audio files with support for multi-condition query and management
Video Recording
- Footage from the dispatch center camera or operator's camera can be recorded synchronously, with resolution up to 1080p
Screen Recording
- Captures operator computer screen activity without requiring an external camera, with high fidelity display
- Suitable for archiving or auditing sensitive operations
Synchronized Playback
- Supports simultaneous playback of audio, video, and screen operations, enabling one-click location of incident processes
- Allows clipping or exporting of specific segments
Core Parameters
- Recording Concurrency: Scalable on demand (8/16/32 channels or even more)
- Storage Options: Local server / NAS / RAID array
- Video Resolution: Up to 1080p/30fps
- Search Methods: Multi-dimensional retrieval by time, agent, keyword, business tags, etc.
- System Compatibility: Integrates with mainstream softswitches or PBX, supports SIP/VoIP call recording
Typical Applications
- Dispatch Operator: Retain voice recordings and screen operations for each issued command for post-audit purposes.
- Security Monitoring Center: Synchronize and record dispatcher operations and surveillance camera footage.
- Regular Customer Service: Fully archive agent workflows, call quality, and screen-click processes.